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Pricing Policy
- All prices are subject to change without notice.
- Reinsman also reserves the right
to change, delete, move or add products without advance notice on the
site.
Shipping Policy
- Shipments are F.O.B. Cleveland, TN.
- Reinsman accepts no liability for delays in delivery.
- All orders
are shipped standard ground, unless otherwise requested by you. Please
make requests for express shipping in the comment box at the end of your
order. If you request express shipping, your order will have to be packed
and weighed before a shipping cost is determined. Items that have FOB
charges (see below) will be charged for FOB in addition to the standard
shipping charge.
- Shipments made to APO's or other addresses outside the continental
U.S.A. will require additional charges for shipping & handling.
- Additional charges will apply for UPS Next Day Air, UPS 2nd
Day Air, Alaska, and Hawaii.
- Reinsman applies a flat rate of $9.95 per shipment on all orders that
meet the following criteria:
- The order is placed via the Reinsman.com website.
- The order is purchased with a valid credit card.
- The order is shipped UPS ground.
- The destination of the order is inside the contiguous United States.
- Certain products may not qualify for the flat rate pricing (items will be
marked)
- Any orders under $50.00 will be charged an additional $5.00 shipping
and handling
Freight Charges (FOB)
Reinsman assesses a freight charge (FOB) on items that are
over-sized and difficult to ship. Your FOB charges will be determined by the
weight of the item and your ship-to zip code.
Payment Options
Methods of Payment
Reinsman accepts the following credit cards:
Using Your Credit Card
First, enter your
name exactly as it appears on your credit card and enter the credit card
expiration date. Then fill out your credit card billing address as it appears
on your credit card statement. It's important that you include your phone
number in case we need to speak with you about your order.
When You Will Be Charged
The credit card that you specify for your purchase will
be charged when the order is shipped.
Return Merchandise Policy
All returns must be made within 30 days of ship date.
Special order items and/or custom items are non-refundable.
A Return Merchandise Authorization (RMA) must be obtained
from our Customer Service department prior to shipping merchandise back to
Reinsman. Please call 1-800-548-2487. Returns must be in brand new condition
in the original packaging. Returned items must be sent back to us prepaid.
Returns sent COD or "freight collect" will be refused.
After a return has been authorized by our Customer Service
department:
- Return the item to the address given to you by our
Customer Service department.
- Repack the item in its original carton.
- The RMA number should be clearly visible on the outside
of the returned merchandise. Please include a letter with the RMA number
and reason for the return inside the box along with a copy of the pick
ticket or invoice.
- Reinsman must receive the returned item within two (2)
weeks of the issue date for the RMA to be valid.
- Returns received with invalid, expired, or no RMA number
on the label may be refused or subject to a 20% restocking fee.
- Keep your shipping records for proof of the shipment in
the event of loss of returned merchandise. Ship your return via UPS Ground
or USPS. Please insure the package for the dollar amount of the returned
merchandise. Reinsman is not liable for return merchandise that does not
reach our Customer Service department.
- All returns that do not meet the terms of the Reinsman
return policy are subject to a minimum 20% restocking fee.
Damaged Merchandise
If the freight
carrier (UPS, FED-EX, etc) damages your shipment, please retain the box that is
damaged and call our Customer Service department at (800) 548-2487. The
damaged box may need to be inspected by the carrier to process claim. If any cartons are
missing or damaged, be sure to give this information to our Customer Service Representative.
Manufacturer's Defects
If, within 30 days of ship date, a product appears to have a
manufacturers defect, call our Customer Service department at (800) 548-2487
for instructions. Do not return items to us without first calling to receive
instructions. If an item is to be returned to us due to manufacturers defect,
you must first receive a RMA Number.
Credits
We will notify you via phone, mail, or e-mail of your credit
or refund once we have received and processed the returned item. You can expect
a refund in the same form of payment originally used for purchase within 14 to
21 business days of our receiving your return.
Order Acceptance Policy
Your receipt of an electronic or other form of order
confirmation does not signify Reinsman’s acceptance of your order, nor does it
constitute confirmation of our offer to sell. Reinsman.com reserves the right
at any time after receipt of your order to accept or decline your order for any
reason or to supply less than the quantity you ordered of any item. All orders
placed over $500.00 may require additional information prior to shipment, as
established by our credit and fraud avoidance department.
Taxes
Reinsman.com shall automatically charge the applicable
sales tax for orders to be delivered to addresses within Tennessee and
Texas.
Backorder Policy
Backorders are based on product availability at the time of
shipment and will be filled as soon as possible.
Reinsman's Online Privacy Policy
Reinsman is committed
to the protection of your privacy. The following statement will explain, in
greater depth, Reinsman's Privacy Policy. If you have questions, you may send
an e-mail to our customer service department at info@reinsman.com or you can reach them by
telephone, toll free, at 1-800-548-2487 during the following hours:
Monday - Friday 8:00am - 5:00pm, Eastern Daylight Time.
When placing an
online order with Reinsman, the information that we collect from you, is used
solely for the purpose of processing your order and servicing your account. We
need your name, e-mail address, credit card billing address, contact phone
number, credit card number and expiration date. This information allows us to
process your order and provides us with a way to contact you, should we have a
question concerning your current order. After you place an online order with
Reinsman, a copy of that order is sent to you via e-mail for your records.
When you place an
order, with Reinsman, you are given the option of subscribing to the Reinsman
newsletter, an electronic mailing list for announcing special sales and other
general announcements of interest to our customers.
To subscribe to the Reinsman newsletter mailing
list, please send an email message to:
info@reinsman.com
In the body of the message write "subscribe
newsletter first name last name" (without the quotes) please leave the
subject line blank. To unsubscribe send an email message to:
info@reinsman.com
In the body of the message write "unsubscribe
newsletter" (without the quotes) please leave the subject line blank.
Reinsman.com does not
send unsolicited email, or Spam. Reinsman.com will never sell, rent or
distribute your e-mail address to any other company or organization. Once you
have ordered from us, or have filled out our online catalog request form, you
will begin to receive our catalog.
A special note to
our customers: Some areas of our site link to other web sites. Although we make every
effort to select sites that we feel will be of interest to our customers, we
cannot guarantee your privacy when visiting these sites.
Reinsman's Use of Cookies
To shop online with Reinsman, your Internet browser must be
set to allow cookies, a small bit of text used by your browser to uniquely
identify you to our web server. If your browser is set to reject cookies you
will not be able to add anything to your shopping cart. We use cookies to make
sure that when you add something to your shopping cart it goes into your cart
and not someone else's. We also use cookies to track how many unique visitors
we have daily and general buying trends within our site. This information is
only for Reinsman.com's
internal use and will never be distributed to any other parties. The cookie is
set to expire as soon as you quit your browser, so if you return to our website
you will have to accept the cookie again.
Security
Reinsman.com
uses the latest encryption technology and other methods to protect your credit
card information. Reinsman.com
recommends using version 4.0 or above for either Netscape
Communicator/Navigator, or Microsoft's Internet Explorer web browsers. If you
are using one of these browsers (and are not using a proxy server) all
transactions are fully encrypted and secure via Secure Sockets Layer. For best
performance, use Microsoft Internet Explorer 5.0 or later.
Customer Service
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